Open Hours
Pick-Up and Drop-Off Hours
To ensure we have as much uninterrupted time with the pets in our care, we have allocated drop off and pick up times. This allows for play times, trail walks, cuddles and general fun with our pet care team and limits disruption to our guests.
PLEASE NOTE TIMES WILL VARY FOR CHRISTMAS, EASTER AND PUBLIC HOLIDAYS
Peak Season Surcharge $5.00 per day applies throughout all Peak Holiday Seasons and on Public Holidays.
| Morning | Afternoon | |
| Monday | 7.30 am – 9.30 am | 3.00 pm – 4.30 pm |
| Tuesday | 7.30 am – 9.30 am | CLOSED |
| Wednesday | 7.30 am – 9.30 am | 3.00 pm – 4.30 pm |
| Thursday | 7.30 am – 9.30 am | 3.00 pm – 4.30 pm |
| Friday | 7.30 am – 9.30 am | 3.00 pm – 4.30 pm |
| Saturday | 7.30 am – 9.30 am | CLOSED |
| Sunday | CLOSED | 12.30 pm – 4.30 pm |
Alternative arrangements can be agreed to in an emergency or for specific circumstances.
Christmas 2023 Opening Hours
In the effort to limit the disruption to our guests, facility inspections during December and January will not be possible. Please call to arrange a time beforehand should you like a tour of our pet resort.
| Thurs, 21 December | Open | 7.00 am - 10.30 am & 2.30 pm - 5.00 pm |
| Fri, 22 December | Open | 7.00 am - 10.30 am & 2.30 pm - 5.00 pm |
| Sat, 23 December | Open | 7.00 am - 12.00 pm |
| Sun, 24 December | Open | 7.00 am - 12.00 pm |
| Mon, 25 December | CLOSED | CLOSED |
| Tues, 26 December | CLOSED | CLOSED |
| Wed, 27 December | CLOSED | CLOSED |
| Thurs, 28 December | Open | 7.00 am - 4.30 pm |
| Fri, 29 December | Open | 7.00 am - 10.30 am & 3.00 pm – 4.30 pm |
| Sat, 30 December | Open | 7.00 am - 10.30 am & 3.00 pm – 4.30 pm |
| Sun 31 December | Open | 7.00 am - 12.00 pm |
| Mon 1 January | CLOSED | CLOSED |
| Tues 2 January | Open | 7.00 am - 4.30 pm |
| Tues 2 January | Open | Normal Open Hours resume |
